Activate our Post-purchase functionality🚀

If you would like to display Cross Sell on pages created in Zipify, you would need to add our embed code {% include 'cross-sell' %} to the page with an HTML block.

Important Note: If you would like to use this feature, you must be on a paid plan (applies for Cross Sell & Back in Stock plans).

Want to use email notifications for when cross sells are out-of-stock? Then this article is for you (NOTE: if you're not familiar with html & javascript, get in touch or pass this on to your development team).

Show alternative product options to your customers, by displaying your Cross Sells in the Back in Stock sign-up form

Have the second media/product image shown on your Cross Sells when hovered. To activate this feature, you will need to go to Settings > Theme and scroll down to Show / Hide product details, look for the option "Secondary image on hover", check the box and click save.

If you would like to change the position of the cross-sells on your product or cart page, you need to change the position of our embed code in your product.liquid or cart.liquid file.

By default Cross Sell will show items that are soldout or out-of-stock if they have been selected as cross sells.

Short answer: Yes, but this also means product (or cart) page cross sells will also not show. This will depend on where additional code below is added; additional code to handle filtering cross sells will affect the template it's on.

If your product description is showing as too long on the Quickview, you can turn it off by:

You can change the titles or headings for cross sells by going into Settings in our app:

NOTE: If you are using a product from Bold similar to Quantity Breaks or other, please be aware that we do not support price integrations with Bold products, or any other type of dynamic app that adjusts pricing through tags or filters. Sorry!

The following button colors and text are customizable via our app's Settings -> Quickview & Popup Settings:

To change the color of your buttons go to Settings > Quickview & Pop-up Settings

Yes, Cross Sell now supports Global Product Cross Sells displaying on the Home page! *

Yes, Cross Sell now supports Global Product Cross Sells displaying on the Home page! *

Yes, Cross Sell now supports Global Product Cross Sells displaying on the Checkout page! *

Our Frequently Bought Together, feature, lets you select up to 3 products to bundle together at a price of your choice. The first product is your main product, the product that you want to promote the most. When a customer purchases all products in the bundle, a special price is applied.

For the new Shopify's 2.0 theme, we don't have the product.liquid and cart.liquid files.

Unfortunately for now there's no filter for out-of-stock, or in-stock items inside our app.

) If your store is using a password page on its storefront:

If you have activated our Upsell Popup and/or use our Add to Cart buttons from Settings -> Quickview & Upsell Popup, but the cart total or count is not refreshing after items have been added, then you might need to make use of our Cart refresh function in the Advanced section.

If you have activated our Upsell Popup feature via our app's Settings -> Quickview & Popup Settings, and nothing is showing up when users click on "add to cart", then the problem might be one of the following:

Saved changes to assigned Cross Sells or Settings can sometimes take up to 30 seconds to show up. When in doubt try hard refreshing (holding down ⌘ Cmd on MacOS (Ctrl on Windows) + the ⇧ Shift key + R) on your product or cart pages.

Yes. Cross-Sell does not turn off your Related-Items and can be displayed simultaneously.

If you have 4 products: A,B,C, D, and want each of these products to be a cross sell of each other, you can accomplish this with our "link products" feature.

Want to show product suggestions from your Best Sellers on your product or cart page? Watch our tutorial below!

If you're on any version of Cross Sell > 2 (you can check your version in our app's Account section), you have access to all the new features below. If you're still on Version 1, you can request an upgrade here: support@csell.co

To install Cross Sell when using Pagefly product templates, use these instructions: https://help.pagefly.io/manual/cross-sell-element

If you're using Shogun (https://apps.shopify.com/shogun ) built templates for your product or cart templates, please be aware that you will only be able to add our code snippet to those templates if you have the PAID version of Shogun.

NOTE: This setting should only be used by developers.

If you want to show cross sells on the cart page, you'll need to make sure you're using a cart of type "page" and not "drawer", "modal" or other.

NOTE: If sending files please attach CSV, XSLX or ODS formats only. Numbers files from Apple are not supported

When you install Cross Sell from the AppStore, a file named cross-sell.liquid will be created on the live theme's Snippets folder. This is the file that is referenced when adding our snippet code (below) to your product and cart templates.

Recommended Items (i.e. theme Simple, Boundless)

NOTE: This is not necessary if you're on v2+ of Cross Sell (this can be checked in our App's Account section)

When using the page cart, after you click on the “Add to cart” button, you are redirected to the static cart page (cart page has a different URL ending with /cart) away from the product page where you are able to view the items you have added.

You can now export your conversions and clicks directly from Cross Sell.

You can activate our Quickview button on your cross sells.

As of October 2019, if you're on Version 3 of Cross Sell, you can now let customers choose more than one suggestion after it's been added to the cart.

To disable the Upsell Popup on mobile devices, go to Settings -> Quickview & Upsell Pop-up -> Upsell Pop-up -> check "Hide on mobile devices"

You are able to auto assign handpicked Cross Sells by collection now. If you want to Cross Sell a collection on a specific product, this is the feature for you.

We consider a conversion has occurred, assisted by Cross Sell, when the following occurs:

By default, if your theme has a "Related Items" feature and you have installed and configured some Cross Sells for a product, both your "Related Items" and "Cross Sells" will appear together on the product's page.

Hi there! If you're on v1 of Cross Sell (you can check this in the app's Account section) and want to upgrade to take advantage of v3's new features, follow these steps:

The Upsell feature offers you more options for displaying your cross sells on your Product pages, Cart pages and Upsell Pop-up.

You can download your assigned handpicked cross-sells directly in Cross Sell app.

If you do not include taxes in your product prices, then taxes will not show up by default with cross sell (see this article for reference

Quantity bundle discounts are a good way to give your customers a discount if they purchase a certain number of products from your store(Total number when they checking out).

If you're using a page builder app like GEMpage (https://apps.shopify.com/gempage),

If you forget to uninstall before your next billing date or trial end date, we allow a grace period of 3 days. Make sure to contact us at support@csell.co so we can give you Credit on your Shopify account.

Now Cross Sell offers a Free Plan when installing the app. The free plan includes:

Deleting the Cross Sell app from your store's Apps section will stop and cancel your subscription immediately. That said, we highly recommend reading the rest of this article to avoid any issues or misunderstandings with billing, uninstalling and refunds.

With Shopify's Discounts feature you are able to setup Automatic Discounts, which can be advertised with our app's headers and linked to any or all items setup as cross sells (we recommend using our Global Product or Global Cart Cross Sells for this).

1) To change the color or text of buttons, please go to our app's Settings->Quickview & Upsell Pop-up

To use our Upsell Popup feature make sure to do the following:

It is now possible to show a popup with suggestions on the cart page. The action is triggered once a customer clicks the "add to cart" button on the product page, and then navigates to the cart page.

Is your theme not here or do you need help?

Cross Sell v3 now supports smart recommendations, which are based on Shopify's algorithm that predicts the most relevant products based on the product a customer is interacting with. These might be a good option if you:

Thanks for installing Cross Sell. Below you'll find an overview of Cross Sell's capabilities & what it can do. Hopefully this will help you decide whether Cross Sell is the ideal solution for you.

The Cross Sell snippet is added to your theme files automatically. Sometimes this doesn't happen, because some themes use different names to identify their files;

Cross Sell v2+ includes Shopify Theme styles. You can find them under Settings -> Display Settings -> Cross Sell Theme (see image below). If your Shopify theme is there, you might want to choose that instead.

Have you installed Cross Sell from the Shopify Appstore but your cross sells & popup aren't showing? DON'T PANIC! You just need to add our snippet (one line of code below):

Let us help you set up Cross Sell!