Deleting the Cross Sell app from your store's Apps section will stop and cancel your subscription immediately. That said, we highly recommend reading the rest of this article to avoid any issues or misunderstandings with billing, uninstalling and refunds.

NOTE: if you're on our annual plan and wish to cancel, please get in touch at support@csell.co

STOPPING BILLING

If you uninstall Cross Sell before your next billing date (you can see this in our app's Account section), you will not get charged on your next payment.

REFUNDS

If you forget to uninstall before your next billing date or trial end date, we provide a grace period of 3 days, just make sure to contact us at support@csell.co so we can grant you a credit on your Shopify account. If for whatever reason you need that refund credited directly to your credit card, contact us at support@csell.co.

Removing Cross Sell from your store & theme (only applies to v1 stores)

If you're on version2 or greater of our app (you can check this in our app's Account section), you only need to uninstall our app to disable our code. No removal of code is needed.

Optionally, you can either blank out the code for the 'cross-sell.liquid' file, and/or removed any references to our snippet code (below) from your product & cart templates:

{% include 'cross-sell' %}

If you're on version1 of our app, you will need to remove this line of code from your cart & product templates to stop cross sells from showing:

{% include 'cross-sell' %}

It's possible you could have this line of code below instead, in which case, also remove it:

{% include 'cross-sell-custom' %}

If you run into problems, get in touch.

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